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Whole process was enjoyable. Dealing with Jim, installers and office. Wait time was what was promised. Expect that they will return shortly to install trim as the weather has started to warm up. So… Read more Whole process was enjoyable. Dealing with Jim, installers and office. Wait time was what was promised. Expect that they will return shortly to install trim as the weather has started to warm up. So far a good experience.
Review
I wish that the installer had told us where the instructions for the system were. I had to call the office to find out
Painless
Appreciated good communication & explanation of product options. From start to finish the experience was good. All employees & installer were polite and easy to deal with.
Could not ask for more!
I would consider myself a higher-maintenance customer, and I was not disappointed! Exceptional customer service, quality product, flexible and convenient installation times, and a great price. … Read more I would consider myself a higher-maintenance customer, and I was not disappointed! Exceptional customer service, quality product, flexible and convenient installation times, and a great price. Recommending to anyone and everyone, thanks so much again Upper Level Doors!
Satisfactory
The quality of the door and opener is excellent. Installation was done well, however, inside button didn't work, so had to wait two weeks for new button and keypad to be installed. All working… Read more The quality of the door and opener is excellent. Installation was done well, however, inside button didn't work, so had to wait two weeks for new button and keypad to be installed. All working fine now.
Broken Promises
I received a broken down quote of what I would receive for how much, I called placed my order with a 50% deposit over the phone and then was called a few days later and was told the price I was told… Read more I received a broken down quote of what I would receive for how much, I called placed my order with a 50% deposit over the phone and then was called a few days later and was told the price I was told was incorrect and it was in fact $275 more than quoted in writing, black and white.