320 new door

4

13 April 2017 , Carl W (Kingston, ON)

Whole process was enjoyable. Dealing with Jim, installers and office. Wait time was what was promised. Expect that they will return shortly to install trim as the weather has started to warm up. So… Read more Whole process was enjoyable. Dealing with Jim, installers and office. Wait time was what was promised. Expect that they will return shortly to install trim as the weather has started to warm up. So far a good experience.

Review

4

11 March 2017 , Julie M (Kingston , ON)

I wish that the installer had told us where the instructions for the system were. I had to call the office to find out

Painless

5

07 March 2017 , Linda H (Stirling, ON)

Appreciated good communication & explanation of product options. From start to finish the experience was good. All employees & installer were polite and easy to deal with.

Could not ask for more!

5

26 February 2017 , Blair P (Kingston, ON)

I would consider myself a higher-maintenance customer, and I was not disappointed! Exceptional customer service, quality product, flexible and convenient installation times, and a great price. … Read more I would consider myself a higher-maintenance customer, and I was not disappointed! Exceptional customer service, quality product, flexible and convenient installation times, and a great price. Recommending to anyone and everyone, thanks so much again Upper Level Doors!

Satisfactory

4

16 November 2016 , Dale P (Kingston, ON)

The quality of the door and opener is excellent. Installation was done well, however, inside button didn't work, so had to wait two weeks for new button and keypad to be installed. All working… Read more The quality of the door and opener is excellent. Installation was done well, however, inside button didn't work, so had to wait two weeks for new button and keypad to be installed. All working fine now.

Broken Promises

1

15 November 2016 , Stephanie B (Kingston, ON)

I received a broken down quote of what I would receive for how much, I called placed my order with a 50% deposit over the phone and then was called a few days later and was told the price I was told… Read more I received a broken down quote of what I would receive for how much, I called placed my order with a 50% deposit over the phone and then was called a few days later and was told the price I was told was incorrect and it was in fact $275 more than quoted in writing, black and white.

Company response:

Ms. Bucholtz: Thank you for the feedback regarding your recent experience with Upper Level Doors Inc. I apologize if our customer service did not meet your expectations, and appreciate you taking time to share your concerns. On November 11th, you provided a deposit over the phone to proceed with an order. Immediately after that conversation we received an email from you requesting a price on a different model. As we had had several conversations regarding different product lines, we advised a deposit would not be processed until a final decision was made. When re-pricing the new quotation, as per your specifications, we discovered a clerical error in the calculation of your original quotation. We phoned you immediately to discuss and find a resolution. The decision was made to cancel the order and we did so. Should you wish to discuss in more detail, please contact me directly at 613-547-4566 or email jimcarey@upperleveldoors.ca

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Rating Summary