New Garage Door

5

15 February 2023 , Carl M (Belleville, ON)

I would highly recommend Upper Level Doors. The entire experience was extremely positive from start to finish. Nicole was very helpful with any questions that needed to be answered regarding the… Read more I would highly recommend Upper Level Doors. The entire experience was extremely positive from start to finish. Nicole was very helpful with any questions that needed to be answered regarding the product. Our installers did an exceptional job removing the old door and preplacing it with the new one. They disposed the old door and left the job site clean. The new door look's fabulous! Well done !

Excellent repair service

5

03 January 2023 , Joanna C (Kingston, ON)

Very professional, from the first friendly phone call to the repair itself to the emailed invoice. I would highly recommend.

Price

2

17 November 2022 , Sue H (Napanee, ON)

I don't have an issue with the work that was done and the young woman I spoke to was very nice, apologized profusely for the technician being a "no show" and rescheduled the… Read more I don't have an issue with the work that was done and the young woman I spoke to was very nice, apologized profusely for the technician being a "no show" and rescheduled the appointment.However, I was emailed a bill for $265 + tax, no breakdown of parts and labor. When I queried the amount was informed the labor was $90. Perhaps that's a flat rate but a bit thick for 15 minutes work. Partly my fault for going blindly ahead without a quote. Lesson learned, buyer beware.

Company response:

Thank you for your recent feedback. We appreciate you taking the time to share your concerns. We will ensure our clients are aware of our prices for these types of repairs to avoid any confusion. Sincerely, Upper Level Doors Inc.

Customer service

5

16 November 2022 , Diane A (Kingston, ON)

Excellent service would highly recommend!

Great service

5

20 October 2022 , Rob C (Kingston , ON)

crew came and installed shutter and garage door opener, very professional

Oops

5

09 October 2022 , Shelley home improvements C (Kingston, ON)

While installing one of two Garaga doors for a client of mine, a new employee at upper level doors made a mistake and drilled a hole through the face of a panel.
This was during the second wave… Read more While installing one of two Garaga doors for a client of mine, a new employee at upper level doors made a mistake and drilled a hole through the face of a panel.
This was during the second wave of covid and material was scarce.
Even though the hole was barely visible after installing, upper level
doors refused payment until they had a new replacement door installed.
That is the type of company that deserves 5 stars.

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